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Quality has always been at the heart of our business. On rare occasions, Hitachi has, as a precautionary measure, recalled products where it has felt that its reputation for quality may be compromised. Affected products are listed here.”
Recalled Products
To: Service Representative via Managing Director of HSC
October 23, 2006
Merchandise Department,
2nd Half of FY06, No. 003
Hitachi Living Systems, Ltd.
Merchandise Department
CXS06-08
Re: Treatment to Capacitor Accidents of Hitachi “Dual Voltage-type” Dryer “HD-N1260DU”
It has been found that some of the products of the Hitachi “Dual Voltage-type” Minus Ion Dryer, “HD-N1260DU” sold from November 2004 to September 2006, may emit smoke or ignite due to the capacitor’s voltage breakdown. Although occurrences are expected to be very rare, we will take the measures with official announcements for the Japanese market to prevent accidents (Please refer to the attached: Company Announcement, Press Release and Homepage, schedule to be released on October 24, 2006).
Although the products has not been exported from Japan. They may be used overseas since they are the Dual Voltage type. If you receive inquiries from customers, please treat them as follows:
- Phenomenon
Smoke or fire comes out of the handle, when the power plug is inserted to the power outlet, regardless of the power switch being turned on or off. - Cause
Noise suppression capacitors with inadequate voltage rating in the power circuit were used in some units at production. There is a slight possibility that high surge voltage from a power line may cause the capacitor’s voltage breakdown (short circuit) emitting smoke and igniting. - Subject Type and Number of Units
Product: “Dual Voltage-type” Hair Dryer;
Model: HD-N1260DU
Objective Units: 24,043 units
Manufacture Period: from November 2004 to September 2006
- mprovements
The following improvements have been made from October 4, 2006.- We changed noise suppression capacitor to higher voltage rating capacitors.
- The position of noise suppression capacitor has been changed from the primary terminal to the secondary terminal of the power switch.
- A protection fuse was added in the capacitor circuit to improve safety of the noise suppression capacitor.
- Material of handle cover was changed to flame resistant resin (94V-0).
- Identification of Improved Product
Before Improvement
After Improvement
Remarks
1
Model
HD-N1260DU
HD-N1260DU
has been added.2
Body Seal
- To the customers
6-(1) Basic: Replacement with an improved product should be carried out as follows:
1. Ask customers to contact (Kyushu Hitachi Maxell) directly.
2. Ask customers to send the products to (Kyushu Hitachi Maxell). Kyushu Hitachi Maxell will inform the customers of the sending method. (by DHL, by all charge prepaid)
3. (Kyushu Hitachi Maxell) will send replacements to customers directly.
6-(2) Request to Distributors
1. If customers have made inquiries to HSCs, please introduce (Kyushu Hitachi Maxell).
2. If the customer is not satisfied with being introduced to (Kyushu Hitachi Maxell) or if the customer directly brings the product to HSC, or if the customer uses languages other than English, HSC person in charge should contact (Kyushu Hitachi Maxell).
(Kyushu Hitachi Maxell) will then send a replacement product to HSC and then HSC will collect the product of the customer and send the replacement product to the customer.
Please send the collected product to (Kyushu Hitachi Maxell).
3. In sending the product to (Kyushu Hitachi Maxell), please use DHL by all charge collect.
(Kyushu Hitachi Maxell) DHL Account No. 969163877
Please refer to the following paragraph for the address.
6-(3) Contact person and Address of (Kyushu Hitachi Maxell)
Person in Charge: Mr. Masaiku Irisa
Company Name, Department:
Quality Assurance Dept, Kyushu Hitachi Maxell, Ltd.
Address: 4680 Ikata, Fukuchi-machi Tagawa-gun, Fukuoka 822-1296 Japan
Telephone Number: 81-947-22-5677
• Please call by collect.
• Reception Hours: from 9:00 to 17:00 (Japan Time)
Fax Number: 81-947-22-0770
Mail Address: du@kyuma.co.jp
6-(4) Treatment Period
Immediately until further notice.
- Expenses
All the expenses incurred by the treatment in HSCs shall be borne by (Kyushu Hitachi Maxell).
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Y. Yashima |
T. Saita |
Attached Materials (Japanese version/English version)
(1) Company Announcement Text
(2) Press Release Text
(3) Announcement on the Homepage (Only Japanese)
(Homepage address:http://WWW.hitachi.co.jp/information/supprt_1023/index.html)
(Distributed to): HAL-UB,HCL, HEU-DMG, HHES, HAUL, HSM, HSCT, HST/HTC-S, HKH., MHSI, HBI､JEBHI, HCH(DIG)
(Copy to)： (Consumer Business Group) Mr. K. Tachibana, Mr. K. Kawai, (UB)CS,
(CX) Mr. A. Shimizu, Mr. K. Kawahara, (CXU), (CXA), (CXE), (CXC), (CXP), (CXO), (CXV),(Hitachi AP)QA, HLS(QA), (HCM), (Kyushu Hitachi Maxell)QA
Announcement
To: Users of Hitachi “Dual Voltage-type” Minus Ion Dryer “HD-N1260DU”
Apology and Request for Replacement of Products
We would like to express our sincerest appreciation to you for using our products.
Recently, it was found that some of the products of the Hitachi “Dual Voltage-type” Minus Ion Dryer, “HD-N1260DU” sold from November 2004 to September 2006, may emit smoke or ignite due to defects in some electronic parts, although the occurrence is expected to be extremely rare.
We apologize for the inconvenience caused to users, but we ask that all users disconnect the product’s plug from any outlet and suspend use of this product. We will replace this product free of charge.
Again, we sincerely apologize for the inconvenience, but kindly ask that you contact the telephone number provided.
We sincerely ask for your understanding and cooperation.
Date: October 24, 2006
Hitachi, Ltd. Consumer Business Group
Kyushu Hitachi Maxell, Ltd.
Subject Product HD-N1260DU
Contact Point
Toll-free number
Telephone:
Daily until November 30, 2006
After December 1, 2006, excluding Saturdays, Sundays and Holidays
Information of names, addresses, etc., communicated by the customers will only be used and managed for free replacement of the products. The personal information of the customers may also be disclosed to related cooperating companies offering support. Therefore, we will strongly urge them to carry out equally strict management standards.
October 23, 2006
Re: Defects of Hitachi “Voltage Change-type” Minus Ion Dryer
Kyushu Hitachi Maxell, Ltd. (President & Director: Masahiko Ochiai) plans to take the following measures as it was found that some of the products of the “Voltage Change-type” Minus Ion Dryer, manufactured and sold from November 2004 to September 2006, had defects.
For some of the products, it was found that they may emit smoke and ignite due to defects in the electronics parts, although this is very rare.
Therefore, in terms of prevention of accidents, we will replace the subject products free of charge. In major national newspapers, dated October 24, we will also ask that users unplug product power cords from outlets and cease use of the products. We will also make an announcement on the Company’s homepage.
1. Subject Products and Number of Units
| Model | Subject Product Number | Subject Number of Units |
| HD-N1260DU | All products | 24,043 units |
2. Occurrence Event
Some of the subject products may emit smoke and ignite from the handle due to defects in the electronics parts, although this is very rare.
3. Causes
Noise prevention condensers in the power circuit of the products with inadequate voltage resistance were incorporated in some products and if they are subjected to a high surge voltage from a power line, the condensers could potentially be destroyed (short-circuited) emitting smoke and igniting.
4. Details of Countermeasures
We will make an announcement in major national newspapers, dated October 24 and also publish a notice of the products on the Company’s homepage and we will respond to inquiries from customers through a toll-free service.
[Homepage publishing the notice]
5. Contact for Customers
[Toll-free] 0120-121-319 (Free of charge)
* Telephone calls can be made from mobile phones and PHS devices as well.
Reception Hours: From 9:00 to 19:00 (From October 24, 2006 to November 30, 2006, everyday)
From 9:00 to 17:00 (After December 1, 2006, except for Saturdays, Sundays and Holidays)
[Fax] 0120-338-859
6. Replacement of Products (free of charge)
Upon communication from each customer, we will replace each product free of charge.
■ Contact for Media
Hitachi XXXX, Ltd. President’s Office, Publicity Group [person in charge: XX]
2-15-12 Nishi-shimbashi, Minato-ku, Tokyo 105-8410 (Hitachi Atago Annex Building)
Tel.: 03-3506-1476 (dial-in)
